Support Issues
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 | I just upgraded my Ace Payroll to the new 3.19A I received today. When I
look at the employee notes, all the old ones have gone! The new ones I've added recently seem to be there, but all the notes I've made over the years are not. What has happened? |
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In version 3.19A, we changed the way the notes display. In earlier versions the notes display in date order (in other words, the oldest ones first). Because many companies have been
using Ace Payroll for over a decade, some of them had several pages of notes to scroll past before getting to the recent ones. -
Because of this, in 3.19A we started displaying notes in reverse date order (in other words, the newest ones first). -
This has caught a couple of clients out - after years instinctively scrolling past all the old notes to get to the new ones, the presence of the new notes right at the top has made them think the old ones are
not there, so they have not scrolled down, instead calling us because at first sight, it looks like a serious problem! -
All of your old employee notes are still there, but in reverse date order - the newest notes now appear at the top of the screen. | |
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| Why Have The Tax Rates Not Changed? |
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The annual deluge of calls from clients advising they have installed the upgrade but the tax rates have not changed has started.
Ace Payroll contains tax rates for this current financial year, together with the new rates from 1st April. The tax rates automatically change on 1st April based on the pay period end date.
Accordingly it is correct for the tax rates to have not changed for pay periods up to the 31st March. We include both sets of tax tables so you can install the upgrade well before the
end of the financial year. We suggest the upgrade is installed as soon as possible, as our help desk gets very busy in the weeks either side of 31st March. In the unlikely
event there are problems, it is best to get them sorted out now rather than at the last minute. To check the new tax tables effective from 1st April, use the
Tax Ready Reckoner from the Utilities menu. You may also like to look at our FAQ on this subject.
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| We have a file server, and three work stations. We installed the upgrade on the
server, but when run from the server Ace Payroll detected some sort of error. |
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After having installed the Ace Payroll upgrade, the installation instructions ask you to run the program in the normal manner - and this is unlikely to be directly from the file server. You would normally run the program from a work station.
When originally installing Ace Payroll, your network administrator would have set the command line of the Windows shortcuts on each work station to specify
the location of the program and data files, and accordingly when run from a work station you will have no problems. It is unlikely a similar setting was made on the server, and this is why an error message is reported. The solution is to do as
our instructions suggest - run the program in the normal manner from a workstation. | |
More On Installation and Registration
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Legislative Changes
Timing of upgrade installation
Tax rates wrong after installation