| The file isn't there when I go to the banking software |
| 1. Check You have created the export file in Ace Payroll. | |
2. Check You have correctly identified the payroll import file name and path in your banking software. |
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| The file is in the wrong format | | 1. Check
Ensure you have ticked the correct banking system in Ace Payroll. | | 2. Check
Ensure you are using an up to date version of Ace Payroll. | | 3. Check
You have not correctly identified the payroll import file name and path in your banking software, possibly causing the banking software to be picking up a file created by your accounting or other software.
| |
| The figures come through to the banking software wrong |
| 1. Check Ensure you created the payroll export file prior to filing your regular pay.
| | 2. Check Ensure all staff who are supposed to be paid by direct credit have bank
accounts loaded and do not have a criteria of "none" (the criteria should normally be balance). | | 3. Check
Go to Employee / Modify /Direct Credits and ensure the account with "Balance" loaded is last on the list. | | 4. Check
Ensure the employees net pay is enough to pay the set direct credits into both accounts. If it is nearly enough, check to see if the second account set up in Ace is set on "Allow part payment".
| | 5. Check You have not correctly identified the payroll import file name and path in your
banking software, possibly causing the banking software to be picking up a file created by your accounting or other software. | |
|
Some staff are missing but some are there | | 1. Check
Ensure they created the file before they filed their pay and not after. | | 2. Check
Ensure all staff who are supposed to be paid by DC have bank accounts loaded and do not have a criteria of "none" (the criteria should normally be balance). | |
| My staff member is paid into 2 accounts | | 1. Check
Go into Employee/Modify/Direct Credits and make sure the account with "Balance" loaded is last on the list. | | 2. Check
Make sure the employees net pay is enough to pay the set direct credits into both accounts. If it is nearly enough, check to see if the second account set up in Ace is set on "Allow part payment".
| |
| The employers account suffix is wrong or the incorrect account is being debited.
| | 1. Check if using BNZ PC Banking that the suffix is correctly entered.
See FAQ. | |
 |
I pay by direct credit. How do I credit an employee's pay into two different accounts? |
| From employee maintenance,
select the required employee, and click the direct credit tab.
Direct credits can be made into a maximum of nine bank accounts per employee.
Direct credits are calculated based on the order shown on screen. Use the move buttons to change the calculation order, and generally the criteria of the last account is Balance
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| | Why is there an error creating the direct credit file after changing computers? |
|
A common support call at Ace Payroll is from clients that have moved from one computer to another, then when they try and create the direct credit bank file a file creation error is reported.
Our FAQ
Transferring Ace Payroll To Another Computer explains how to transfer the actual program and data files. It is explained that you backup your data from the old computer, then restore it to the new
computer. This means all settings from the old computer are transferred, including the location of the direct credit file. This is the source of the problem.
In order for Ace Payroll and your online banking software to work together, they
share a very small file which is created by Ace Payroll, then read by the bank. For this to work, both programs must know the location and name of this file.
In the Direct Credit Setup
screen shown below, the file name and location have been circled.
If you still have problems after installing the banking software, you must check,
and if necessary adjust, the file locations in either your online banking, Ace Payroll, or both.
Firstly, from the copy of Ace Payroll running on your new computer, select the above
Direct Credit Setup screen and write down the file name and location showing on that computer.
Then access the similar routine in your online banking, ensuring the paths are
the same.
If calling the bank's help desk, do either of the following
- Tell the bank help desk you know where Ace Payroll is creating the file and ask them to help
you set that path as the import path for your online banking.
- OR ask the bank help desk where Ace Payroll should be creating the export file, and write down what they tell you.
If you choose the second option, adjust the File Path and File Name to the values suggested by the bank's help desk.
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| | Should we use the 2 or 4 byte date format for importing DirectLink payroll files? |
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Ace Payroll does not export any dates to DirectLink. They are all set from within DirectLink itself. Accordingly it is irrelevant which format you select.
DirectLink Toll Free Support 0800 804 449
www.directlink.co.nz | |
More on Desktop Banking
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Payments to non-standard accounts
Retrieving emergency backup