| || |
I pay by direct credit. How do I credit an employee's pay into two different accounts?
From employee maintenance, select the required employee, and click the direct credit tab.
Direct credits can be made into a maximum of nine bank accounts per employee.
Direct credits are calculated based on the order shown on screen. Use the move buttons to change the calculation order, and generally the criteria of the last account is Balance
| || |
We have just added a new employee to the system but they are not on the direct credit schedule. What is wrong?
Is a bank account loaded?
Has employee been paid?
| || |
Why is there an error creating the direct credit file after changing computers?
A common support call at Ace Payroll is from clients that have moved from one computer to another, then when they try and create the direct credit bank file a file creation error is reported.
Our FAQ Transferring Ace Payroll To Another Computer explains how to transfer the actual program and data files. It is explained that you backup your data from the old computer, then restore it to the new computer. This means all settings from the old computer are transferred, including the location of the direct credit file. This is the source of the problem.
In order for Ace Payroll and your online banking software to work together, they share a very small file which is created by Ace Payroll, then read by the bank. For this to work, both programs must know the location and name of this file.
In the Direct Credit Setup screen shown below, the file name and location have been circled.
If you still have problems after installing the banking software, you must check, and if necessary adjust, the file locations in either your online banking, Ace Payroll, or both.
Firstly, from the copy of Ace Payroll running on your new computer, select the above Direct Credit Setup screen and write down the file name and location showing on that computer.
Then access the similar routine in your online banking, ensuring the paths are the same.
If calling the bank's help desk, do either of the following
If you choose the second option, adjust the File Path and File Name to the values suggested by the bank's help desk.