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Emailed Payslips - Technical Notes
SMTP Port

  • The port setting is best left blank, in which case the default smtp port is used. This works well for over 95% of clients.

  • The port setting was introduced in 3.27G after a client could send external emails, but when being sent to addresses on the client's own domain ( employee@client.co.nz ) Mail Marshall blocked the emails. It was resolved by setting the port to 97.

Invalid Recipient Address

  • Note the handling of emails being sent to an invalid email address differs depending on the sender's Internet Service Provider (ISP).

  • Paradise reports sending the email successfully, then bounces the email back to the sender.

  • Xtra does not send the email, and reports an error.

Lotus Notes

  • Lotus Notes is well known for not being able to correctly read HTML emails. A Google search for "lotus notes email format" produces over a million hits. read more on this topic

  • It is unlikely that Ace Payroll HTML emails are correctly displayed in Lotus Notes.

  • Lotus Notes uses a sort of proprietry format for HTML email, which is different from the usually recognised format.

  • Ace Payroll emails payslips in both plain text and HTML, within the same email.

  • The solution for clients using Lotus Notes is to either read them in plain text, or alternatively read them in a standards compliant browser.

  • Please note that Ace Payroll has no knowledge of, and thus cannot assist with, the settings in Lotus Notes.

Associated Documentation
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  Emailed Payslips - Overview   Emailed Payslips - Security Issues
  Emailed Payslips - Company Setup   Emailed Payslips - Technical Notes
  Emailed Payslips - Employee Setup   Error 11011 with Norton Internet Security
  Emailed Payslips - Regular Payslip Report   Error 10053 with McAfee VirusScan 8
  F6 - Send Queued Emails   Using Microsoft Exchange Server
  Alphabetical Index FAQ Questions FAQ Contents Back to top
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Updated: 31st March 2010
Published: 27th October 2009
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