| I have tried putting in my password several times but it wont let me into the program? |
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- When it comes to entering a password, Ace Payroll is only partially case sensitive. If you type either a or
A it is accepted as correct. Therefore, it does not matter whether you hold down the SHIFT key or have
CAPS LOCK on.
- However, the keyboard buttons 0-9 are case sensitive. These are the buttons on the second rows of your keyboard, just under the function keys. Therefore if you
hit the 4 key a 4 is entered, but if you hit SHIFT-4 a $ is entered.
- For example if your password is pays$$$ and you type in the last three characters without holding down the SHIFT key, you are entering
pays444 not pays$$$.
- The other common reason a password is rejected is if a client is trying to enter the wrong password for that particular payroll. Many users do
wages for more than one company - are you sure the password you are entering is the right one for this company?
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